Hire with Moowerent:
Resolve your doubts by consulting our frequently asked questions
Reservation
With Moowerent, you can fill out the quote request form directly on the home page of moowerent.com. An employee will get in touch with you as soon as possible.
Absolutely! Moowerent also allows vehicle pickup during office hours through the fee-based “Out of Hours / Out Of Hours” service, available upon branch confirmation.
Yes, you can drop off your vehicle even when the office is closed. The free “Key-Box” service is available at most branches for self-service drop-off. In case of non-availability, the paid “Out of Hours/Out of Hours” service is an option.
Currently, it is not possible to reserve a specific model, but Moowerent guarantees delivery of a vehicle in the category booked or higher.
To reserve a specific van model, we recommend that you contact the Moowerent Reservation Center or our rental stations directly.
Moowerent meets all mobility needs. Our consultants will evaluate with you rental solutions even longer than 30 days or medium-term.
Certainly, during the winter many of our vehicles are equipped with winter tires. Just contact the Moowerent Reservation Center.
To change your reservation, contact the Moowerent Reservation Center or our rental stations as soon as possible to arrange changes.
You can cancel your reservation by contacting the Moowerent Reservation Center or our rental stations as soon as possible.
Certainly. Moowerent provides vehicle delivery and pickup service directly to your doorstep. You can take advantage of this convenience through our paid service called “Delivery/Collection.” Service confirmation and reservation can be made by contacting the Moowerent Reservation Center directly.
What are the requirements for hire?
Licensed drivers over the age of 19 are required. For those under 25 or over 75, there is a daily surcharge, applied based on specific vehicle categories. “Young Driver” and “Senior Driver” additional charges are shown in the “Additional Options” table and included in the rental rate.
At the time of pickup, make sure you have a valid ID, driver’s license, a financial credit card in your name for the security deposit, and, if residing outside the European Union, your passport. Also bring a hard or digital copy of your voucher or booking confirmation.
To rent, you need a valid driver’s license issued by an EU/EFTA country for at least 12 months. If you are a resident outside the European Union, you must present your home country driver’s license and a valid international driver’s license or official translation.
You can add one or more drivers to your rental agreement with the “Additional Driver/Additional Driver” service, either at the Moowerent Reservation Center or at rental stations. All additional drivers must be present when the vehicle is picked up, show the required documents and meet the same age and license requirements as the primary driver.
Liability and Coverages
All of our vehicles are provided with liability coverage in accordance with current laws, guaranteeing third-party liability, including passengers. For the driver, the paid service “P.A.I. – Accident Protection,” covering any accidents or personal injuries, is available. You can purchase this through the Moowerent Reservation Center or directly at our stations at the time of pickup.
Yes, we offer “P.A.I. – Accident Protection,” insuring the driver against injury, death or permanent disability. This service provides reimbursement for hospital expenses, daily allowances during hospitalization, and other coverage. You can purchase this service through the Moowerent Reservation Center or directly at our stations at the time of pickup.
The rental rate includes reduced liability for damage (CDW) and theft (TLW). CDW covers damage at the end of the rental, with charges based on a maximum amount (Damage Liability). TLW covers theft of the vehicle, with charges based on a fixed amount (Theft Liability). We also offer packages to reduce or eliminate liability; find more information at our Moowerent Reservation Center.
Any personal coverages taken out with third parties are valid only between you and the contracting company. We cannot consider them for damage or theft of the rented vehicle. Your responsibilities to Moowerent will be governed by the General Rental Terms and Conditions and any protection purchased.
Credit and Debit Card, Security Deposit and Rental Payment
To make the vehicle pickup, the contract holder must present a credit card in his or her own name as a guarantee for the rental.
During the rental process, the reservation holder must be present at the desk and show a credit card of the Visa, MasterCard, American Express circuits, with the holder’s first and last name on the front.
The security deposit is a sum locked in as a precautionary measure to ensure the validity of the submitted card. The amount varies according to the category of vehicle rented, starting from a minimum of €1200 to a maximum of €3000.
Rental can be paid directly at our office before the vehicle is picked up. We accept credit, debit, ATM, prepaid cards or cash (up to a maximum of 999 euros). Regardless of the payment method you choose, a credit card will always be required as collateral. For more details, call the Moowerent Reservation Center.
Withdrawal of the Vehicle
If you have provided your flight or train number during the reservation process and experience a delay, your vehicle will be held free of charge for the next three hours. In the event that your train is scheduled to land or arrive after closing time, your reservation will remain valid for up to 2 hours or until 01:00 the next morning. Beyond this period, the “Out Of Hours/Out Of Hours” option will incur an additional charge of €61.00 including VAT. To ensure effective handling, we advise you to contact the rental office promptly in case of delay.
Should the vehicle you reserved prove insufficient for your needs, you have the option to change your reservation by contacting the Moowerent Reservation Center or rental stations prior to pickup. Alternatively, at the time of pickup, you can request a larger vehicle by paying any additional fee on site, again subject to availability.
Although our vehicles are generally new and in excellent condition, any pre-existing minor damages are accurately recorded on the Check-Out form, which is an integral part of the rental agreement. It will be your responsibility to view and accept this form when you pick up your vehicle. By signing the document, you will be assured that any pre-existing damage will not be disputed when the vehicle is returned.
During the Rental
In a breakdown or accident situation that immobilizes the vehicle, it is essential to immediately contact our 24/7 Roadside Assistance service and follow the instructions provided by our operator. The number to contact will be provided by our operators at checkout. We also recommend that you promptly notify the nearest Moowerent station to facilitate a prompt resolution and allow you to resume your journey as soon as possible.
In the event of an accident, it is advisable to contact law enforcement immediately to determine liability. If this is not possible, a CAI (Constatazione Amichevole di Accidente) form must be completed in the vehicle. Send an electronic copy of the form to the rental office (found on the details of our locations) and turn in the hard copy when you return the vehicle. If the vehicle is inoperable, contact Roadside Assistance and follow the instructions given by the operator, whose contact information can be found on the rental agreement or on our dedicated Web page.
In the case of an accident without third-party involvement, inform our staff when you return the vehicle. The latter will assess the extent of damage and, if possible, also the amount. In case of immobilization of the vehicle, contact Roadside Assistance, following the instructions of the operator whose contact information is indicated on the rental agreement or on our Web page.
In case of theft, immediately contact the nearest Moowerent station to obtain a copy of the registration certificate needed to file a report. Present yourself at a Public Authority to make the report, making sure that the owner’s details, shown on the upper left-hand side of the registration card, are correctly indicated. Within 48 hours, go to the nearest Moowerent station, handing over the original of the complaint and the vehicle keys. Our staff will close the contract on the date of the complaint, providing you with a copy of the document if necessary.
As a rule, standard rates have unlimited mileage for cars, unless otherwise specified. For vans, some rates may have mileage limits. For rentals over 30 days, maximum mileage limits stated in the rates will apply. For excess mileage, an additional charge per mile will be charged as specified in the Rental Agreement.
Moowerent vehicles are allowed to circulate in all countries of the European Union, Switzerland and the United Kingdom upon purchase of the “Cross Border” service, available at our offices. In all other countries, circulation is prohibited. In the event of unauthorized transit abroad, the customer assumes full responsibility for damage, theft or any costs of recovering the vehicle.
If you wish to replace your rented vehicle, we recommend that you go to the nearest Moowerent station. Our staff will provide assistance in locating the vehicle best suited to your needs.
To extend your rental or report a delay in return, contact the Moowerent Reservation Center or our rental stations directly. Since rates are daily, any changes that result in an extra day may result in an additional charge when the vehicle is returned.
Return of the Vehicle
Certainly, you have the option of delivering the vehicle in advance at the Moowerent station indicated in your rental agreement. Our team will take care of all the formalities of closing the contract. However, it is important to keep in mind that if you have already paid the full rental amount, unused days are non-refundable.
In general, washing the vehicle prior to return is not required. In the event that the vehicle is particularly dirty on the outside or inside, it is advisable to arrange for cleaning. In such circumstances, our staff may charge an additional fee for an extraordinary cleaning service.
We will deliver the vehicle to you with a full tank of fuel, and kindly ask you to return it with the same level of fuel. In case you fail to refuel before returning it, we offer the refueling service for a fee as stated in the Rental Agreement. In this case, you will be charged for the missing fuel.
Should we deliver a vehicle to you without a full tank of fuel, we ask that you return it with the same level.
Yes, you can always plan to return the vehicle to a Moowerent branch other than the pick-up branch. The drop-off branch is indicated in both the reservation and the Rental Agreement, and the “Trip to Leave / One Way” service is included in the rental rate. If you wish to return the vehicle to a location other than the one indicated in the Rental Agreement, please notify the Moowerent Reservation Center or the rental office in a timely manner so that we can make the best arrangements. In such cases, you will be required to pay for “Trip to Leave / One Way” service after the return.
If, upon return, new damage is found to the vehicle, our staff will provide complete details on the extent and valuation of the damage. Common damages are quantified in our “Damage Tables,” which are regularly updated by industry professionals and are based on ANIA price lists and templates. In this case, you will have the opportunity to settle any additional damage charges at the same time as returning the vehicle. For more significant damages, the assessment will be made through a Certified Technical Estimate, and you will be informed appropriately about the charging procedures by our Customer Service Department.
After Rental
Our system proceeds to release the security deposit in the hours immediately following the conclusion of the rental agreement. However, it is possible that the released amount may not be immediately available on your statement. Unfortunately, we have no control over the actual timing of the re-credit, as these are handled by the card issuing companies and interbank circuits. In some cases, you may need to wait 7 to 30 days from the release date to see the amounts on your statement. If you have any doubts or questions after the rental has ended, we recommend that you contact your bank directly for further information.
If you have lost an item, please contact the rental return office immediately and provide full details of your rental agreement and the forgotten item. Our team will endeavor to retrieve the item and provide you with the necessary collection instructions.
However, we cannot assume any responsibility if the lost item is not found.
A courtesy copy of your invoice will be issued directly by our operators when you return the vehicle or emailed to you at the end of the rental period.
If you encounter problems or do not receive your invoice, please contact our Customer Service Department for assistance.
Moowerent cannot pay the fine issued by the Authority on your behalf. We will communicate the details of the holder of the Rental Agreement to the Authority that issued the fine, which will re-notify you of the fine. We will still send you the details of the infraction via email or traditional mail. There is a refund of €30 including vat for the renotification of the minutes, and a refund of €15 including vat for non-payment of highway tolls, as stated in the Rental Contract.
If you have any questions about your rental or would like to report a disruption, please contact our Customer Service Department at info@moowerent.com. Our team will analyze your request and provide a response as quickly as possible.